For Whom?
New entrants or professionals in front-facing roles in the corporate sector, hospitality, or tourism industry.
Organiser and Certificate
Organised by Professional Training and Development Centre, Bengaluru.
Contents:
- Working effectively as part of the Front Office team
- Making a positive first impression
- Presentation skills and body language
- Business etiquette and corporate grooming
- Front of house reception operations
- Communication skills and their importance
- Handling arrivals, departures, and appointments
- Booking and reservation management
- Telephone skills
- Preparing customer accounts and handling departures
- Providing information and concierge services
- Creating and filing documents in a business environment
- Data protection
- Managing customer complaints and compliance
- Promoting additional services and upselling
- Effective handover
- Handling and recording payments, float, and petty cash
Methodology
The program will be highly participative, delivered using various media by expert faculty with international exposure. Participants will receive useful reference links.
Duration and Venue
Duration: 6 hours - online
Batch Size: Maximum 16 participants
Program Fees
Rs. 1000/- per participant
Benefits
- Intensive training on front office management for corporate, hotel, retail, or other customer-facing positions.
Objectives
- Work effectively as part of the Front Office team.
- Create a positive first impression.
- Enhance presentation skills and body language.
- Understand business etiquette and corporate grooming.
- Manage front of house reception operations.
- Improve communication skills and handle various office tasks.
- Handle customer bookings, reservations, and payments.
- Provide excellent concierge services and manage complaints.
Register Now