For Whom?
Professionals in-charge of Customer Service.
Organiser and Certificate
Organised by Professional Training and Development Centre, Bengaluru.
Contents:
- Customer Service – Definition
- Types of Guests
- Basic Etiquettes
- Role in Enhancing Business
- Factors Supporting Personality Enhancement
Methodology
The program will be conducted through a highly participative method. The course will be delivered by expert faculty members
using a variety of media. Participants will receive relevant and useful books/training materials.
Duration and Venue
Duration: 3 hours - online
Batch Size: Maximum 16 participants
Program Fees
Rs. 500/- per participant
Benefits
- Exceptional customer service creates a memorable experience for guests, helping to build business success.
- Participants will learn to support customer-dealing roles effectively.
Objectives
- Define Customer Care.
- Identify different types of guests and the care required when dealing with them.
- Explain and demonstrate basic etiquettes in various situations.
- Understand the do’s and don’ts for overall ambience management.
- Enhance personality through key behavioral strategies.
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